Take a look at our cancellation policy

Cancellation and no-show fee policy for drivers

As consideration for your time and effort, drivers receive cancellation and no-show fees.

Cancellations by passengers

If a passenger cancels when you've already started driving, you'll get a cancellation fee when either:

1. At least 2 or more minutes have passed since the request was made

2. You're on track to arrive within 5 minutes of the original estimated arrival time

Cancellation fees are paid 100% to drivers, which means you keep the entire amount. Fees are added to your weekly payout and shown on your earnings.

​

Passenger no-shows

You'll receive a no-show fee when:

1. You've tapped to arrive at the pickup location

2. You've contacted the passenger (you've called them or they've called you)

3. You cancel the ride, then tap 'Passenger isn't here'

​

Waiting Time Fee

Drivers will receive a waiting fee if riders have requested that they will need the driver to wait on standby once arrived, charging $ x per minute varies

depending on the type of vehicle that is requested by rider, starting at $0.25 per minute for Ariv Taxi;  This also stands for stop and go riding, for example if you need the driver to stop at a store and wait for you.

​

Driver cancellations

Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides.

Drivers can cancel a ride by tapping a list few reason why. Canceling to many rides that are giving to you will decrease your rating system, we advise all drivers to stay above a 4.5 rating to avoid being deactivated. 

More on cancellations and acceptance rate

When a passenger cancels or is marked no-show, your acceptance rate won’t be affected.

If a passenger contacts you saying they don’t need a ride but they’ve already requested it, ask them to cancel the ride on their end.

If you've arrived at a passenger's pickup location and they don't show up after you've tapped to arrive, try to call them and ask 'would you like me to wait a little longer' if yes, begin to use the waiting timer button.

Cancellation Fee For Ariv Marketplace Driver

if a customer cancels an order while the driver is on his or her way to pick up the order, the driver will be collect a $3 pick up cancellation fee.