Take a look at our cancellation policy

Cancellation and no-show fee policy for drivers

As consideration for your time and effort, drivers receive cancellation and no-show fees.


Cancellations by passengers

If a passenger cancels when you've already started driving, you'll get a cancellation fee when either:

  1. At least 2 or more minutes have passed since the request was made

  2. You're on track to arrive within 5 minutes of the original estimated arrival time

Cancellation fees are paid 100% to drivers, which means you keep the entire amount. Fees are added to your weekly payout and shown on your earnings.

Passenger no-shows

You'll receive a no-show fee when:

  1. You've tapped to arrive at the pickup location

  2. You've contacted the passenger (you've called them or they've called you)

  3. You cancel the ride, then tap 'Passenger isn't here'

Waiting Time Fee

Drivers will receive a waiting fee if riders have requested that they will need the driver to wait on standby once arrived, charging $ x per minute varies

depending on the type of vehicle that is requested by rider, starting at $0.25 per minute for Ariv Taxi;  This also stands for stop and go riding, for example if you need the driver to stop at a store and wait for you.

Driver cancellations

Cancellations are a bad experience for all parties, so we recommend using discretion when cancelling rides.

Drivers can cancel a ride by tapping a list few reason why. Canceling to many rides that are giving to you will decrease your rating system, we advise all drivers to stay above a 4.5 rating to avoid being deactivated. 


More on cancellations and acceptance rate

When a passenger cancels or is marked no-show, your acceptance rate won’t be affected.

If a passenger contacts you saying they don’t need a ride but they’ve already requested it, ask them to cancel the ride on their end.

If you've arrived at a passenger's pickup location and they don't show up after you've tapped to arrive, try to call them and ask 'would you like me to wait a little longer' if yes, begin to use the waiting timer button.

Cancellation Fee For Ariv Marketplace Driver

if a customer cancels an order while the driver is on his or her way to pick up the order, the driver will be collect a $3 pick up cancellation fee.