Take a look at our cancellation policy
Cancellation policy for passengers
If you no longer need a ride, feel free to cancel it at anytime. To compensate your driver for their time and gas, we'll apply a cancellation fee or penalty for specific rides stated below.
You're charged a fee for cancelling a ride when either of these occur:
2 minutes or more pass since a driver accepts your ride request
Your driver is on time to arrive within 5 minutes of the original estimated arrival time
For Ariv rides, we may charge a cancellation fee should you cancel any time after a driver accepts your ride request.
If you cancel a scheduled ride within 20 minutes of the pickup, we'll charge a $5 cancellation fee.
No-show fees are charged under these circumstances:
Your driver arrived to pick you up
Your driver waited 2 minutes or more
Your driver tried to contact you and no answer
For Ariv rides, we may charge you a no-show fee if you aren't at the pickup location within 2 minute of your driver’s arrival.
How to dispute a fee
If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's "feedback" system and state state your reason or contact our live chat system at www.arivsignup.com and you can also email us at firstname.lastname@example.org and one of our reps will get in contact with you via email.
Open the app, then tap the menu button in the upper left corner
submit your message
Cancellation policy for Ariv Marketplace
Can I cancel my order?
We know that sometimes things change and you need to cancel your delivery. We understand. Below is our cancellation policy to help you decide how you would like to proceed:
The order has been placed and the Driver is on the way to pick it up?
Since we will have to pay the merchant and pay the Driver for their time, you’ll pay for the items and $5 cancelation fee to cover the cost.
The order has been ordered, picked up, and is on it’s way to you?
We will need to charge you the full price for the delivery at this point which includes the items, the Delivery Fee, and the Service Fee.