Merchants

Driver

Offerings

Cities

DC

Washington, DC

MARYLAND

Largo, MD

District Heights, MD

Suitland, MD

Capitol Heights, MD

Temple Hill, MD

Greenbelt, MD

ABOUT ARIV

Ariv is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects independent providers of transportation services with requests from riders requesting transportation services. Drivers provide transportation services to riders through a range of offerings based on vehicle type and/or the number of riders. 

 

BUSINESS RECORDS

We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in trip receipts available to riders and driver-partners who use Ariv. When riders sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, and photo. When driver-partners sign up to use Ariv we may have additional information including, license plate numbers, vehicle information, address, a driver-partner’s employer (if any), insurance information, agreements, certain communications between driver-partners and riders, and some GPS location data.

 

LEGAL PROCESS REQUIREMENT

We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.

We require a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. A search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel our disclosure of certain communications between people using ARIV or GPS location information. Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or - for requests that do not require a warrant - where other legal or regulatory standards apply.

 

Form Of Request

Authorized law enforcement using an official government domain may create an account and submit legal process to Ariv through email at info@arivsignup.com. We accept courtesy copies through the Law Enforcement Portal as a convenience, but reserve all rights and objections, such as for lack of jurisdiction or improper service.

Law enforcement should include in their request:

  • Clear grounds for the legal basis for the request;

  • Detailed specifics on the information sought. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and

  • The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.

 

Notice Of Request

Ariv's policy is to notify riders and driver-partners of law enforcement requests for their information before disclosure, whenever possible, with exceptions for emergencies, exigent requests, when we have a good faith belief that notice would be counterproductive or would create a risk to safety, or when we are prohibited from doing so by law (i.e., by statutory prohibition or court order). Law enforcement officials seeking non-disclosure of legal requests should provide relevant details concerning their investigation so that we may determine whether the request falls into one of these exceptions. In all other circumstances, law enforcement must obtain a non-disclosure order. If Ariv receives a request for disclosure that is not governed by existing law or an accompanying non-disclosure order, we will give law enforcement the opportunity to seek court-ordered non-disclosure before we provide notice. Please be sure that the non-disclosure order states that notice is prohibited for a specified period of time. Where available, Ariv will take advantage of the statutory provisions of 18 U.S.C. § 3511(b)(1)(A) to have non-disclosure requirements reviewed by a court.