Frequently asked questions
Tablet issue
My tablet stopped working, who do i call?
Every retail and restaurant merchant are given an assigned sales account manager to call for any problems such as:
How many tablets can i get assigned with?
Ariv Marketplace merchant plan covers Two(2) location to every account. There is an additonal $4.99 for every new location on your account.
How long will it take to install my tablet?
Ariv Marketplace has sale account managers that will visit your restaurant or retail store after an appointment is set. Once our sales account manager visit your restaurant or retail store, your tablet will be installed within 30 mins. There is a one time activation fee that is to be paid on the day of the appointment.
Merchants FAQs
Can i cancel my subscription at anytime?
Sure, you can cancel at anytime with no worries. Please contact your assigned sales account manager to cancel your subscription.
When does Ariv Marketplace pay it's merchants
Ariv Marketplace pays it's merchants bi-weekly(every 2 weeks) via paypal or direct deposit.
Orders
Where is my order?
Why was my order canceled?
-There can be multiple reasons your app was canceled:
Can i change my order?
Unfortunately no, You will need to cancel the order and resubmit. Please note that if your order has already been accepted you may be subject to a cancellation charge. If you need items like condiments or utensils, we recommend contacting your Ariv Marketplace once your delivery has been assigned.
